When I want a pothole fixed, I usually email council staff and it’s done within days. But this time I tried reporting via the council website to see if ordinary requests get the same treatment, and I was pleasantly surprised by the result! I reported two holes (Killara and Roseville) on the weekend and both were fixed by Monday afternoon! 😊😊😊
The process of reporting via the website wasn’t completely smooth. It was a bit clunky and embarrassing to be honest and I think there’s scope to improve the user experience. I’ll pass the feedback onto the website team, and I’ll also share a video this afternoon to show you how easy (or hard) it was for me to do it from start to finish.
I’m keen to improve the user experience of Council’s systems, phonelines, and processes so if you ever have any constructive feedback feel free to reach out to me.
When I want a pothole fixed, I usually email council staff and it’s done within days. But this time I tried reporting via the council website to see if ordinary requests get the same treatment, and I was pleasantly surprised by the result! I reported two holes (Killara and Roseville) on the weekend and both were fixed by Monday afternoon! 😊😊😊
The process of reporting via the website wasn’t completely smooth. It was a bit clunky and embarrassing to be honest and I think there’s scope to improve the user experience. I’ll pass the feedback onto the website team, and I’ll also share a video this afternoon to show you how easy (or hard) it was for me to do it from start to finish.
I’m keen to improve the user experience of Council’s systems, phonelines, and processes so if you ever have any constructive feedback feel free to reach out to me.
